Evolution Of Automation – From What It Was To What It Is

September 28th, 2017|Whitepapers


Automation is a very common term known across sectors today, yet it still remains among the big unknowns. Most people relate it to machines and its ability to replace human involvement at work. Terminologies such as robotic automation and artificial intelligence, many a times, are loosely or interchangeably used. This Neo Group whitepaper attempts to [...]

Future Ready – How To Bring Process Automation To Your Enterprise

October 18th, 2016|Whitepapers


Outsourcing in the form of labor arbitrage using low cost centers has delivered well over the years and enterprises are now looking for various solutions that are more than just cost savings to be future ready. Now the question is “What Next?” The issue has moved beyond SLA compliance and quality of service. Labor arbitrage [...]

Getting Role Taxonomy Right Enables Effective Rate-Card Negotiation

August 30th, 2016|Whitepapers


Rate- card negotiation is usually the priority of buyers, when contract re-negotiations are due. Such discussions, usually lead to some form of strain between the supplier & the buyer, since the supplier usually come prepared for such a scenario. However, the buyer can exercise a few other options when it comes to reducing the cost [...]

Automation Vs. Sourcing: A Strategic Framework

July 25th, 2016|Whitepapers


Few topics garner more attention on the hype cycle these days than automation and the related topics of cognitive computing, software robots and digital transformation in general.  Hardly a week goes by without another conference, another webinar or another research report discussing the benefits of Robotic Process Automation (RPA), as well as the amazing [...]

Unlocking Funds For Innovation By Lowering Run Costs

June 14th, 2016|Whitepapers


Quarterly Earnings are reported and the results are not what the street expected or for that matter what your shareholders expected. Corporate starts making calls to all the business unit and key functional owners to start thinking about next year’s key initiatives. Without even hearing it from anyone else, you know reducing your run costs [...]

Global Business Services (GBS) – The Future Of Sourcing

May 2nd, 2016|Whitepapers


Global Business Services (GBS) is gaining a lot of traction among the Global 2000 enterprises as the next transformative upgrade to their global sourcing models. As with all new strategies and ideas, different organizations define GBS differently and have different expectations from this model. This paper attempts to define GBS in a comprehensive manner, as [...]

Insights On How To Get Digital Done

March 17th, 2016|Whitepapers


In the world today there are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion mobile phone users. With existing digital channels growing in popularity and new channels emerging constantly, it’s no surprise that building and executing an effective digital strategy is quickly becoming a key objective for business leaders. In [...]

Optimizing A Global Workforce Across Global Delivery Centers Using Neo’s Attractiveness & Fit Model

November 2nd, 2015|Whitepapers


Outsourcing has become a standard and accepted strategy for business leaders today thanks to the acceptance of the notion of “core competence” as the focal point for structuring a business. Many companies now have a mix of relationships with their own internal teams and supplier partners all over the world and striving for excellence [...]

A Practical Roadmap For Successful Outsourcing Transitions

September 3rd, 2015|Whitepapers


Global transition is a key step for many businesses. They are either managing processes for the first time away from headquarters or expanding into new domains. Unless the transition is done well the chances are that the services delivered from the new location will be poor or substandard. A disciplined transition management is critical for [...]

The Role Of Health Checks In Global Sourcing Programs

July 17th, 2015|Whitepapers


How do you measure the success of your globalization initiatives? Are your global operations highly productive? Is your globalization program being managed efficiently? Whether your global delivery is an internal function or delivered by a third party provider, having a clear understanding of the current performance of your sourcing program will enable you to develop [...]

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